Tenant FAQ’s

Paying Your Rent

You begin your tenancy 1 week in advance and it is important you pay your rent in advance at all times on the specified day. If at any time you are unable to make a rental payment, please contact your property manager. If you do not pay your rent on time and neglect to contact our office you will be issued breach notices.

Our office does not receipt rent in cash or card form. All rent payments must be made via Automatic Payment using the codes given to you at the start of your tenancy. If you do not use these codes it is possible your payment will not be receipted correctly and your tenancy will show in arrears.

Property Condition Report

This report is very important to you as it outlines the condition of the property at the commencement of your tenancy.

You are provided a copy at the start of the tenancy together with a CD photo set.

You have 10 days from the start date of your tenancy to discuss and discrepancies or additions.


Your rental bond is equivalent to 4 weeks rent. It must be paid in advance of the start of your tenancy together with 1 weeks rent in advance.

Inspections During Your Tenancy

We will inspect your property approximately 3 times per annum. We will contact you in advance to arrange a convenient time and will always ensure that plenty of notice is given. Notification will be sent by email or post if no email exists.

We will always leave you a business card to ensure you know we have attended. We do take pictures and sometimes videos of the property for the owner.

Organising Repairs

All repairs must be in writing unless it is an emergency repair. Maintenance requirements must be made in writing or preferably using the maintenance form at www.oracleproperty.co.nz


We hold spare keys in the office for your property. In the event you want to change your locks for any reason you must provide us a full set of keys and seek permission in writing before you get the locks changed. It is expected at the end of the tenancy that all keys are returned.


The owners insurance on the property does not cover your contents for loss or damage. If you are wanting your belongings covered then be sure to organise your own insurance cover.

Sub-leasing/Change of Tenants

You are not allowed to sublet your property to others. If there is a change of tenants at the property then a tenancy application form must first be lodged and approved by your property manager. A lease addendum will be made. Bond monies or transferring of bond monies must be done between entering and exiting tenants – a change of shared bond form will need to be filled and lodge with The Department of Building and Housing – make an appointment with your property manager to arrange this.

Termination of a Tenancy Agreement

There is a vacate form under the tenant section of our website, www.oracleproperty.co.nz. Please download, fill, sign and send to your property manager.

Your tenancy agreement is a legal contract providing protection for both you and the property owner. You can only terminate this agreement in one of the following ways:
6 weeks prior to the end of a fixed lease tenancy you will receive a letter and forms to complete. You will have 2 weeks to complete this. If the tenancy is a periodic tenancy then you need to provide 21 days written notice.
If you are breaking your lease term then please download our lease break form (found under the tenants section on www.oracleproperty.co.nz), fill and lodge with our office. There is a fee associated with this before we can list your property for rent and the owner will be notified.

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